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MANAGING DIRECTOR PIONEER GENERAL

Milcah Kinyua

Milcah Kinyua is the founder Managing Director of Pioneer General Insurance Limited since its inception in 2017. An industry veteran, Milcah’s nearly 26 years career in the industry has earned her a great wealth of experience. She led teams in the underwriting and claims departments of ICEA Lion and CIC Insurance Company, and later served as Managing Director of CIC Insurance Uganda in charge of both General and Life Divisions. She has also previously held the position of General Manager Operations at UAP Old mutual.

Milcah is a diligent and results-oriented leader with a proven track record in developing and overseeing the implementation of Company’s business strategy, and a great passion for customer service.

Her academic and leadership qualifications match her experience, having successfully qualified for the Advanced Management Leadership Program (Strathmore Insurance) and Corporate Governance (Center for Corporate Governance in Kenya). She holds a Master of Business Administration Degree (KU) in Entrepreneurship with a Research paper on A SURVEY TO ESTABLISH ACCESSIBILITY OF INSURANCE SERVICES TO SMALL AND MEDIUM ENTERPRISES IN NAIROBI CBD. Her Graduate degree is a Bachelor of Education from Kenyatta University. She is also an Associate of the Chartered Insurance Institute London (ACII)

AGM OPERATIONS PIONEER GENERAL

Anne Muhindi

Anne is an Insurance professional, Passionate about exceptional service and a firm believer in upholding high standards in business. Her 20 years’ expertise, qualifies her to effectively interact with people of diverse backgrounds and groups to develop cohesive programs in achieving common goals.

She holds a Master of Business Administration (MBA) degree in strategic management and a Bachelor of Education degree (B Ed). She is also an Associate of the Insurance Institute of Kenya (AIIK) and is currently pursuing the Senior Management Leadership Program (SMLP) from Strathmore Business School.

CLAIMS MANAGER

Naomi Kemei

Naomie Kemei is the Head of Claims tasked with overseeing the claims management. She has over 13 years’ experience in the industry’s underwriting, legal and claims sections having previously worked with The Jubilee Insurance, Kenyan Alliance and Geminia Insurance. She holds a Master of Business Administration degree in MBA Corporate Management (KCA University) and a Bachelor of Laws LLB degree (University of Nairobi). She is an Associate Member of the Insurance industry (AIIK).

UNDERWRITING MANAGER

Tabitha Nganga

As an Underwriting Manager, Tabitha is tasked with ensuring that the company engages in prudent Underwriting practices balanced with excellence in customer service, to ensure that the needs of all the stakeholders are met.

She has over 11 years’ Experience in Underwriting, having worked in various capacities within the Underwriting Department. In addition, she has worked as a Branch Manager, giving her a 360-degree view of key service aspects for Corporate, Retail as well as Bancassurance models of distribution.

She holds a Bachelor of Commerce degree in Insurance and Risk Management from Egerton University, and also holds a Diploma in Insurance (Dip IIK) with progress towards attainment of ACII.

BUSINESS DEVELOPMENT MANAGER

Chris Mbugua

Chris Mbugua is the Business Development Manager responsible for overseeing the business development function. He is a seasoned insurance professional with over 13 years of progressive experience in Business Development & Risk Survey. His experience also extends to areas of Relationship Building, Customer Service & Underwriting. He holds a Master of Business Administration degree in Strategic Management (University of Nairobi) and a BA – Economics & Sociology (The Catholic University of Eastern Africa). He also has Insurance Diploma (AIIK).

CHIEF ACCOUNTANT

FLORA MUTHOMI

Florah has a wide experience in accounting, taxation & financial management with over 8 Years experience working in the Finance field. She holds a BSC. in Actuarial Science Degree , a Certified Public Accountant (CPA, K) and a Member of the Institute of Certified Public Accountants of Kenya (ICPAK)